I had a great experience with Adobe a while back. I’m a Creative Cloud customer. It began with my taking advantage of their student rates for the complete suite of products. At that time it was $17.99 a month for a year. I forgot about the year part of the equation until it was up and my bill more than doubled. That got my attention.
I bemoaned my student budget, which I am still on. Would they, behemoth giant of the creative software world, hear my single, tiny plea from within their huge mob of clients?
I contacted them via their chat room. Their engagement was quick, which has been my experience with them. Relevant details were exchanged. Moments waited. Then, voila! The mother ship responded.
I was offered a rate of $19.99 per month (the current student rate).
That’s customer service. And satisfaction.