I had a great experience with Adobe a while back. I’m a Creative Cloud customer. It began with my taking advantage of their student rates for the complete suite of products. At that time it was $17.99 a month for a year. I forgot about the year part of the equation until it was up and my bill more than doubled. That got my attention.
I bemoaned my student budget, which I am still on. Would they, behemoth giant of the creative software world, hear my single, tiny plea from within their huge mob of clients?
I contacted them via their chat room. Their engagement was quick, which has been my experience with them. Relevant details were exchanged. Moments waited. Then, voila! The mother ship responded.
I was offered a rate of $19.99 per month (the current student rate).
That’s customer service. And satisfaction.
8 thoughts on “In the Cloud with Adobe”
How cool is this, Rebecca? So nice to get good customer service.
Would you mind explaining to me what this cloud is for? (I’m sorta new to technology stuff, in some ways anyway)
Blessings to you. ❤
Hi Debbie, glad to explain the Cloud reference. Adobe has a suite of products (apps or programs), such as Photoshop, which you’ve probably heard of, which provide for digital editing in various forms. Photoshop for working with photographs, Adobe Illustrator for doing digital illustration, Adobe Premiere Pro for editing movies, etc.
It used to be that you would buy a physical product, such as a disc to insert into your computer and from that download products (apps or programs or software) to your computer. Every so often these products are updated to new versions and the old versions can become obsolete. If you were using a physical disc, you would have to buy the new version each time it came out.
Now, what is called a ‘Cloud’ is used. All that means is that instead of inserting a disc into your computer, you go online and download from Adobe via their website. A ‘Cloud’ service is on line (at a particular website) instead of being on a physical disc or device. Cloud services are also available on line to store images, for instance, instead of or in addition to storing them on your computer’s hard drive or on a portable/flash drive; as well as downloading programs (or apps) onto your computer.
Also, with the Adobe Cloud, Adobe automatically updates your apps for you. You do not have to worry about having the latest updates in your software.
The Cloud requires a monthly payment, instead of the one time payment you would make for purchasing the physical disc.
Don’t hesitate to ask if you have more questions. I love to help! I decided to go to my local community college for classes as there is so much to learn about digital editing, creating websites and working with social media.
Thanks for your interest!
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WOW! That is so cool!! I’ll def let you know if I have other questions. Very smart to do a class, sometimes I feel a little lost with the complexity of it all. (I’m smart & good at basic stuff). Anyway thanks again RGS 🙂
No, your files remain on your local hard drive. You can also choose to take advantage of the ability to synchronize your local files with your Creative Cloud storage. Even if you choose to sync your files to Creative Cloud, you will retain a local copy of your files.
Good for you, Rebecca, and congratulations for sticking with it!
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Thank you Vaughn!
Congrats on your cloud experience. Mine is almost full, but I have a few different cloud accounts, for various reasons. I guess that means I have a weather system! Soon, I will likely have a storm front. Perhaps I can consolidate them all into one big hurricane of backup storage. Geez.
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I love your description of cloud accounts. Brilliantly funny!